Shipping & Delivery

1. Shipping Methods & Delivery Timelines

We ship internationally from our warehouse in Singapore. The estimated delivery time depends on your location and the shipping method selected. All delivery times are business days (excluding weekends and public holidays) and commence from the date of dispatch, not the date of order.

• Standard Shipping: 10-21 business days
• Express Shipping: 5-10 business days
• Priority Shipping: 2-5 business days to major destinations

Please note these are estimates and not guarantees. Delivery may be affected by factors beyond our control, including customs processing, weather conditions, and carrier delays.

2. Shipping Costs

Shipping costs are calculated based on your delivery address, the weight of your package, and the selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.

We are pleased to offer free standard shipping on all orders over [Amount] [Currency] to eligible destinations. Terms and conditions for free shipping promotions will be clearly displayed on our website.

3. Order Processing Time

We require 1-3 business days to process your order before it is ready for shipment. Orders placed after 2:00 PM SGT (Singapore Time) or on weekends/holidays will be processed on the next business day. During peak seasons, processing times may be slightly longer, and we will notify you if this affects your order.

4. Restrictions, Customs & Import Duties

• Shipping Restrictions: We ship to most countries worldwide. However, we reserve the right to restrict shipping to certain destinations due to legal restrictions or logistical constraints.
• Customs & Import Duties: For international shipments, please note that your order may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the customer’s sole responsibility.
  • We cannot predict what these charges will be.
  • For some destinations, duties and taxes may be calculated and charged at checkout (Delivered Duty Paid). Where available, this will be indicated during checkout.
  • We recommend contacting your local customs office for information on potential charges before placing your order.

5. Package Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s tracking website. You can use this to monitor your package’s journey in real-time. Please allow 24 hours for the tracking information to activate after you receive the notification.

6. Address Accuracy & Insurance

Insurance: All orders are automatically insured for loss or damage during transit for their full value. If your package is lost or arrives damaged, please contact us at [email protected] within 7 days of the estimated delivery date, and we will initiate a claim with the carrier to resolve the issue.

Address Accuracy: It is your responsibility to ensure the shipping address provided is complete and accurate. We are not liable for packages lost, delayed, or returned due to an incorrect or incomplete address. If a package is returned to us due to an address error, the cost of reshipping will be the customer’s responsibility.